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Terms & Conditions

Last Updated: 04/01/21

Payment

22 System accepts credit card payment by Visa, Mastercard, AMEX and Diner's Club. The full payment is charged when the order is accepted.

Currencies

22 System cannot be held responsible for currency changes or currency exchange rates imposed by credit card carriers and/or financial institutions. 

Pricing

Pricing may be subject to change without notice. Pricing on the 22 System online store is shown in USD for shipping to the USA on 22system.com or CAD for shipping within Canada on 22system.ca.

Tax & Duties

All orders are shipped from the 22 System warehouse in Vancouver, Canada. Domestic taxes will be applicable and will be based on where the order is shipped. 

US orders ship tax and duty free. Please refer to our "Customs Notice for US orders" below.

Lead Times

In stock items will ship within 2-4 business days unless otherwise notified. Lead times begin with receipt of order/payment. Shipping transit time is applicable after the lead time has been completed.

Shipping Charges

Standard shipping within Canada and the USA is free of charge. Expedited shipping service is offered at a flat rate of $50. 

Customs Notice For US Orders

Please note that while all 22 System products are duty-free under USMCA, the United States Customs and Border Protection Agency requires any order with a value of over USD $2,500.00 to be registered under either a SSN for personal purchases, or an EIN for commercial purchases. Customers will be contacted directly by our shipper for this information once your order has shipped. Failure to provide the information within a timely manner will result in shipping delays. For more information please contact service@22system.com.

Shipping Service Levels

All orders are shipped with Fedex from the 22 System warehouse in Vancouver, Canada. Standard shipping is approximately 3-5 business days while expedited shipping is approximately 1-2 business days 

Please note that the aforementioned transit times are provided by Fedex and are not necessarily guaranteed.

22 System will not be liable for any cost or expense related to any delay in shipment or delivery. Any shipments delayed due to customs are not the responsibility of 22 System.

Carrier Loss

22 System will not be liable for loss in shipment or delivery. If a shipment has not been received it must be reported within 30 days of the original ship date.

Shipping Restrictions

The 22 System ships worldwide. At this time we do not offer delivery to PO boxes, APO/FPO or US Territories. 

For Canadian shipping, please visit 22system.ca

Shipping Damages

Damages caused in transit must be documented and reported within 10 business days of receipt. Original packaging must be retained in order to validate a shipping damage claim.

Uncollected Packages

22 System will not be held responsible for uncollected packages nor any associated costs incurred.

Tracking

Tracking information will be available for 90 days from the date of shipment.

Returns

All sales are final; 22 System is unable to accept returns or exchanges.

Warranty

All 22 System products are guaranteed for one year on parts after receipt against mechanical or manufacturing defects. Using parts of 22 System fixtures, substituting another manufacturer’s product, or altering the product in any way will void all approvals and warranties..

22 System is not responsible for the following:
• Any costs related to installation, re-installation, removal or repair.
• Damage caused by improper installation or assembly by the customer or a related third party.
• Damage caused by exposure to weather or improper environment.
• Damage caused by improper cleaning solutions or methods.
• Any change in appearance caused by natural wear.

22 System advises carefully reviewing the product specifications and instructions prior to installation; installation or improper use of the product will invalidate any claims or warranties.

Customer Service

For assistance place contact service@22system.com.

Termination & Cancellation

22 System reserves the right, as its sole discretion, to terminate access to all or any part of this site, or decline to process an order and/or offer service to anyone at any time.

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