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FAQ

If you have any other questions that we were unable to provide here, or would like to speak with us directly, please feel free to contact us.

General

How do I install?

Please check our Support section for all installation situations. View our Drywall installation video or Alternate installation video.

Is the 22 System UL approved?

Yes, the 22 System is UL certified and CE compliant. The 22 System is designed following UL standards 498 and 514D and the National Electrical Code (NEC 2020, NFPA 70).

What surfaces/materials can I install the 22 System into?

Any surface; from drywall to millwork, concrete, tile, stone, glass, etc. We offer two assembly options, one appropriate for drywall and one appropriate for all other surfaces. 

What colour options do you offer?

We offer white, almond and black. View colour options

Do you offer custom colours or finishes?

For larger volumes, we can work with you on custom colours or finishes to match your surface. Please contact us for more information.

Are your outlets tamper resistant?

Yes, 22 System outlets are tamper resistant and bear the "TR" marking on the outlet face.

What junction box should I use?

Standard depth junction boxes are compatible with 22 System mounting plates. Junction boxes must have two screen holes (one at the top and one at the bottom) in the middle plan from the two edges. The spacing between these two screws holes should be 83 mm (+/- 0.5 mm).

Products

Which component size do I choose for installation into alternate material?

Please see our alternate selection chart to guide you through determining which option would work best for your individual site needs.

Do you have a GFI/GFCI outlet?

While we do not offer a GFCI outlet, code can be reached by using our TR outlet in conjunction with an independently sourced GFCI remotely installed in the panel. Please consult with a certified electrician for more information. 

Do I need an installation (removal) tool?

Yes, an installation (removal) tool is required for all 22 System installations to access the junction box wiring. Our 22.1 removal tool is compatible with all component depths.

Can I combine a line voltage and low voltage components on the same mounting plate?

You can mix the components as long as your junction box is equipped with a “permanent barrier” or listed divider. The raceway system to access the junction box should also be separated. For more information please refer to the National Electric Code (NEC 2008: Article 800.133 Exception #1 and Article 620.36).

What do I use your 22.3.6 Keypad Control for?

This is a minimalist keypad replacement for your home automation system. It communicates any function you program your system to perform through a simple CAT5 cable.

Do you have a dimmer?

While we do not offer a dimmer at this time, our 22.3.6 keypad can be programmed to control the dimming function in conjunction with a smart home system.

Ordering

What is the lead time?

From receipt of payment in full, please allow 2-4 business days of production lead time prior to shipping.

What is the shipping time?

Once an order has been dispatched, standard orders should arrive within 3-5 business days. Expedited shipping is 1-2 business days.

Can I change or update my order once it's been placed?

We are unable to revise orders once they have been placed. Orders are processed immediately after they are placed processing orders immediately after they are placed to ensure they arrive as quickly as possible. If you need to revise or cancel your order, please reach out to us as soon as possible and we will do our best to assist you (M-F 9am-4pm PST). 

Warranty

What is the warranty on 22 system parts?

We offer a one year warranty from the date of original shipment.