When will I receive my order?
Orders are shipped with Fedex from the 22 System warehouse in Vancouver, Canada within 2-4 business days of order. Larger volume orders may be subject to additional production time. Standard shipping is approximately 3-5 business days while expedited shipping is approximately 1-2 business days.
Please note that the aforementioned transit times are provided by Fedex and are not necessarily guaranteed.
22 System will not be liable for any cost or expense related to any delay in shipment or delivery. Any shipments delayed due to customs are not the responsibility of 22 System.
What is your return policy?
All sales are final.
Where is my order shipped from? Will there be taxes and duties?
All orders are shipped from the Bocci warehouse in Vancouver, Canada. Domestic taxes will be applicable and will be based on where the order is shipped.
US orders are duty-free under USMCA, however the United States Customs and Border Protection Agency requires any order with a value of over USD $2,500.00 be registered under either a SSN for personal purchases, or an EIN for commercial purchases.
You will be contacted directly by Fedex for this information once your order has shipped. Failure to provide the information within a timely manner will result in shipping delays. Please contact firstname.lastname@example.org for further assistance.
How much is shipping?
Standard shipping worldwide is free of charge. Expedited shipping service is offered at a flat rate of $50.
22 System will not be liable for loss in shipment or delivery. If a shipment has not been received it must be reported within 30 days of the original ship date.
Where do you ship to?
The 22 System ships worldwide. At this time we do not offer delivery to PO boxes, APO/FPO or US Territories.
My shipment arrived damaged, what should I do?
Damages caused in transit must be documented and reported within 10 business days of receipt. Original packaging must be retained in order to validate a shipping damage claim.
22 System will not be held responsible for uncollected packages nor any associated costs incurred.
How long is my tracking information available for?
Tracking information will be available for 90 days from the date of shipment.