If you have any other questions that we were unable to provide here, or would like to speak with us directly, please feel free to contact us.
General
How do I install?
Please refer to our technical resources for all installation instructions.
Is 22 System CE compliant?
Yes, 22 System is CE compliant and UL listed. 22 System is designed following UL standards 498 and 514D, and is verified to comply with BS1363 and IEC 60884. US Utility Patents 7,956,295 and 8,232,482.
Please view our 22 System UL certificate here.
Does each 22 System outlet require its own branch circuit?
Yes. The branch circuit wiring that supplies each device consists of a separate cable assembly originating outside the box, or conductors in a raceway, all of which originate outside the box. Other than connecting to a single device, the conductors must not be spliced in the box or continued to another device. No other wiring shall enter the box.
What surfaces/materials can I install the 22 System into?
Any surface; from millwork, stone, tile, glass to plasterboard. We offer two assembly options, 22 System Alternate for use with a variety of finish materials or 22 System Plasterboard.
What colour options do you offer?
We offer white, black, almond and grey. View colour options
What electrical box should I use?
Standard depth electrical boxes are compatible with 22 System mounting plates. Please refer to the installation instructions for specifications.
Products
Which device size do I choose for installation into alternate material?
Please see our 22 System Device Depth Selection Guide to determine which option would work best for your individual site needs.
Do I need a 22 System Tool?
Yes, a 22 System Tool is required for all 22 System installations to access the device box wiring and is compatible with all device depths.
Can I combine a line voltage and a low voltage device on the same mounting plate?
You can mix the devices as long as your device box is equipped with a “permanent barrier” or listed divider. The raceway system to access the device box should also be separated. Please refer to your regional code requirements.
What do I use your 22.3.6 Keypad Control for?
This is a minimalist keypad control for use with smart home systems, performing functions as programmed through your home automation system via a CAT5 connection.
Do you have a dimmer?
While we do not offer a dimmer at this time, our 22.3.6 keypad can be programmed to control the dimming function in conjunction with a smart home system.
Ordering
What is the lead time?
Please allow 2-4 business days of production lead time prior to shipping.
What is the shipping time?
Once an order has been dispatched from the 22 System warehouse in Vancouver, Canada, standard shipping outside of North America is approximately 5-10 business days (1-3 business days expedited) plus customs processing time.
What is your return policy?
Visit our returns page here.
Can I change or update my order once it's been placed?
We are unable to revise orders once they have been placed. Orders are processed immediately after they are placed to ensure they arrive as quickly as possible. If you need to revise or cancel your order, please reach out to us at europe@22system.com soon as possible and we will do our best to assist you .
Warranty
What is the warranty on 22 system parts?
We offer a one year warranty from the date of original shipment.